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"Frank the Cab Driver" Hilarious customer service tale
Shep Hyken is a best selling author, speaker and customer service expert. His official title is "Chief Amazement Officer" at Shepard Presentations, a US based motivational company.
Shep successfuly helps organisations to drastically improve on their clients' customer experiences (i.e by continuously amazing them).
As an entertaining and insightful story teller Shep engages his corporate audiences in a humorous and compelling way. Experience yourself and watch Shep's famous Cab Driver video below.
Enjoy!
(download)
Posted by Wolf Schumacher
